Welcome to Massachusetts NAHRO Welcome to Massachusetts NAHRO Welcome to Massachusetts NAHRO Welcome to Massachusetts NAHRO Welcome to Massachusetts NAHRO
LATEST NEWS

2017-07-20:
Governor Cuts Subsidy by $1.5 Million

2017-06-02:
Senate Budget Excludes Public Housing Items

2017-06-02:
Brian Costello of Watertown Elected President

2017-06-02:
2017 Annual Conference a Triumph

2017-05-04:
Governor Baker Announces $1.3 Billion Housing Bond Bill


Managing Conflict Utilizing Effective Dispute

Resolution Skills for Residents

A full day interactive workshop focusing on increasing participants' confidence and capacity to effectively resolve conflict that occurs both with and between colleagues and residents

 


9:00 Introductions and Small Group Discussions
9:20 Learning Objectives & Workshop Purposes
9:40 Line Exercise
10:00 Conflict Styles
10:20 Break
10:30 Frameworks for Dispute Resolution with Housing Examples
12:00 Lunch
1:00 Frameworks for Dispute Resolution (continued)
2:00 Break
2:10 Application Session and Debrief
3:35 Review Learning Objectives
3:45 Wrap-up, evaluations
4:00 Conclusion

About MWI

MWI is a nationally recognized dispute resolution firm, located in Boston. Since 1994, MWI has provided dispute resolution services and training to thousands of corporate, institutional and non-profit clients. Some of these include: Coca-Cola Enterprises, Bose Corporation, General Motors Corporation (GM), the Massachusetts Trial Court System, and MassHousing. MWI takes great pride in delivering exceptional client service, regularly exceeding expectations.

 

Registration

Registration fee is $199 per person and includes morning coffee, lunch and all materials. The workshop will go from 9 AM - 4 PM.

 

Thursday, September 14
Danvers H.A.
14 Stone St.
9AM - 4PM

 

Thursday, September 28
Holyoke H.A.
475 Maple St.
9AM - 4PM

 

Registration Payment - PayPal & Credit Card

Note: Please be sure to submit the completed Registration Form in addition to completing payment information.

Dispute Resolution