Registration: $199 for Members

$499 for Non-Members

Thursday, November 20

9:00 AM - 4:00 PM

Tewksbury Housing Authority

1 Saunders Circle

Register Here

Summary: This full-day training builds on the popular Real-World Property Management Challenges conference session and offers property managers, housing authority staff, and affordable housing professionals a deeper exploration of the most common and complex issues faced in day-to-day operations. Drawing from decades of direct leadership experience across thousands of units, the program goes beyond surface-level solutions to provide practical strategies, tested tools, and real case studies that participants can immediately apply in their own portfolios. Through a dynamic mix of lecture, interactive discussion, Q&A, group problem-solving, and scenario-based exercises, participants will gain hands-on experience with best practices in areas such as smoking enforcement, pest control, water damage response, deceased tenant protocols, security and crime prevention, hoarding, fair housing compliance, staff development, and the responsible use of AI in housing operations. The training emphasizes professionalism, empathy, and accountability, equipping attendees to strengthen communication systems, improve documentation, and navigate sensitive resident interactions with confidence. Participants will also leave with take-home resources, including sample policies, checklists, and practical guides, ensuring they are well-prepared to implement new strategies, enhance team leadership, and build long-term organizational success.

Presenter: Kevin Braga, Director of Operations, Cambridge Housing Authority

Kevin is the Director of Operations for the Cambridge Housing Authority.  The Operations Department at CHA oversees all Property Management, Tenant Selection, Compliance, and Facilities Management, for the 3,000 units that CHA owns and self manages. 

Cancellation Policy: MassNAHRO must receive written notice of cancellation at least eight (8) days prior to the event.  Refunds will not be given in cases where a registrant cancels less than eight (8) days in advance or fails to attend.  When payment is not received prior to the event, registrant is responsible for the full registration fee if written notice of cancellation is not received by MassNAHRO at least eight (8) days prior to the event.  Registration fees can not be applied to future trainings.

Request for Waiver of Registration Fees for Hardship: If you do not have sufficient funds in your budget to cover the cost of registration, click here for MassNAHRO's Hardship Waiver Policy.