Have you ever encountered someone that was really difficult to interact with? Do you have a hard time maintaining your composure with challenging personalities? This workshop will review de-escalation strategies with a focus on understanding the “why” behind certain behaviors. The principles of using a trauma informed approach will be explored along with the benefits of how it can positively impact staff and those we serve. Example real-life scenarios will be explored and participation from the attendees is highly encouraged. This interactive workshop is applicable for Resident Service Coordinators, Department Heads, Housing Managers, Maintenance staff or anyone that works with people. Register for this webinar today.